Effective Date: 26 May 2026
At WALK FRESH, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how walkfresh.in (the “site” or “we”) collects, uses, and protects your information when you visit our website, place an order or contact us.
By using our website, walkfresh.in, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Name
- Phone number
- Email address
- Billing and shipping address
- Order details
- Payment status
- Communication details shared through phone, email or WhatsApp
- Basic website usage information, such as browser type, device type and pages visited
We collect only the information required to process your order, deliver products, provide customer support and improve our services.
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To contact you regarding your purchase
- To provide customer support
- To send order updates, invoices and delivery information
- To handle returns, refunds and complaints
- To improve our website, products and customer experience
- To send offers or updates only when permitted
We do not sell your personal information to third parties.
3. Payment Information
Payments on our website are processed through secure third-party payment gateway providers.
WALK FRESH does not store your full card details, UPI PIN, bank account password or sensitive payment credentials.
Your payment information is handled by the payment gateway according to its own security and privacy practices.
4. Sharing of Information
We may share necessary information with trusted service partners only when required to complete your order or provide service.
This may include:
- Courier and delivery partners
- Payment gateway providers
- Website hosting and technical service providers
- Customer support or communication tools
- Legal or government authorities if required by law
We share only the information needed for the specific purpose.
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve website performance, remember preferences, understand visitor behaviour, and improve user experience.
You may choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
However, no website or online system can guarantee 100% security. Customers are advised to use strong passwords and avoid sharing sensitive details through unsecured channels.
7. Data Retention
We retain your personal information only as long as necessary for order processing, customer support, accounting, legal, tax and business requirements.
Order-related information may be retained for record-keeping and compliance purposes.
8. Your Rights
You may contact us to request access, correction or deletion of your personal information, subject to applicable legal and business requirements.
You may also contact us if you want to stop receiving promotional messages from WALK FRESH.
India’s Digital Personal Data Protection Act, 2023, focuses on the protection and lawful processing of digital personal data, so keeping this page clear and accessible is important for your e-commerce site.
9. Children’s Privacy
Our website is not intended for children below 18 years of age. We do not knowingly collect personal information from children.
If a parent or guardian believes that a child has provided personal information, they may contact us for correction or deletion.
10. External Links
Our website may contain links to third-party websites, payment gateways or delivery tracking pages.
WALK FRESH is not responsible for the privacy practices, content or security of third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Customers are advised to review this page periodically.
12. Contact Us
WALK FRESH is operated by VBSK PRIME ENTERPRISES.
For any privacy-related questions, corrections or requests, contact us at:
WALK FRESH
Email: hello@walkfresh.in
Phone/WhatsApp: +91 9620184930
Address: Kaveringar 1st Cross, Mandya, Karnataka – 571401, India